Energy Services

SERVICE & SUPPORT

You can count on our support –
to ensure the smooth operation of your system

AVAT Service and Support

We provide flexible support tailored to your individual needs—from regular on-site maintenance and repair visits to the procurement and delivery of spare parts, as well as remote support via phone and remote access—exactly when and how you need it. For predictable budgets, defined response times, and prioritized availability, we recommend a fixed maintenance or support contract tailored to the specific conditions of your facility. This ensures you receive guaranteed, rapidly available service and safeguards the availability, efficiency, and safety of your facility—today and in the future.

AVAT Service and Support Advantages

Benefits of a
Service Contract

  • Regular on-site maintenance of your systems by qualified technicians
  • Prioritized phone support & remote troubleshooting
  • No wait times when service is needed
  • Implementation of software and license updates
  • Consistent quality assurance & early detection of malfunctions
  • Qualified EPLAN support staff
  • On-call support

Customized Service & Support
The Right Framework Agreement for Every Need

AVAT Service and Support Maintenance
Maintenance

Annual maintenance of hardware and software components, performed on-site or remotely. This includes, among other things, inspecting for dirt and damage, configuring components, performing a data backup, and providing detailed documentation.

AVAT Support and Services Support
Support

In the event of malfunctions or outages, we are available by phone or email to analyze and diagnose the issue and, if possible, resolve it immediately. With a support contract, you benefit from faster response times.

AVAT Service & Support Optimization
Optimization Support

With our SE²OPTIMIZER optimization solution, you receive support from our experts as standard. They continuously monitor optimization quality and KPIs, remotely access your system in the event of malfunctions, and install regular software updates.
 

AVAT Service and Support Spare Parts
Spare Parts

 We have long-term agreements with our partners to ensure support and spare parts availability for systems such as TEM-Evo for both our customers and theirs, and to provide planning certainty for investments.

AVAT Service and Support Consulting
Consulting

Whether it’s software or hardware, when you implement our solutions, you’ll receive a wide range of consulting services covering configuration, system parameterization, installation, and product operation.

AVAT Service and Support Training
Training

We offer expert training for users of our software solutions. For energy center control systems, you can choose whether you would like your operational staff to receive training on-site or online.

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